Patient Services Rep

Overview

Join our team as a day shift, full-time, Admin Patient Service Rep in Tulsa, OK.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

Your team is bigger than your department:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

• Welcome patients and visitors by greeting them promptly and providing them courteous customer service.

• Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.

• Review face sheet with patient at time of visit and has patient sign sheet verifying information.

• Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.

• Receive payment for co-pays, co-insurance, and outstanding balances.

• Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.

• Monitor and maintain waiting room and work area to ensure a clean and professional environment.

• Is knowledgeable of the location and contents of the SDS manual.

• Limit access to patient/employees information on a job related need to know basis.

• Demonstrate effective verbal and written communication.

Qualifications

Job Requirements:

• High School Diploma or GED

Preferred Job Requirements:

• Previous customer service experience

• Previous medical office experience