Patient Services Manager 2

Sodexo USA Atlanta , GA 30301

Posted 3 weeks ago

Unit Description

Sodexo is seeking to fill a Resource Patient Services Manager position for the greater Atlanta, GA area. This individual will be responsible for overseeing patient meal services and driving patient satisfaction! This resource position will last up to one year and the candidate must reside in the Greater Atlanta market. This person will be able to apply into other Sodexo opportunities while in this role.

Are you the experienced food service manager we're seeking?

We are looking for candidates who can:

  • implement performance improvement and quality assurance programs targeted to improve customer satisfaction;
  • monitor patient tray operations and daily meal rounding;
  • interact with patients and the nursing staff;
  • perform tray assessments, training, stocking/inventory of the floors; and
  • perform some HR functions and direct supervision of hourly associates.
  • has high volume experience in patient services and experience with Sodexo's At Your Request Meal program.

The ideal candidate will have the following:

  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

  • Previous experience working in a high volume facility

  • Strong management skills, preferably in health care but not necessarily if you are also a dietitian

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo's unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance every day.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement

  • Associate's Degree Basic Management Experience

  • 2 years Basic Functional Experience

  • 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Marketing Manager Patient And Specialty Services

UCB

Posted 2 weeks ago

VIEW JOBS 4/9/2019 12:00:00 AM 2019-07-08T00:00 Help us transform patients' lives. At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in our pioneering adventure? Job Summary: To help us meet our ambitions and provide the best solutions to patients, UCB is creating the Marketing Manager - Patient, Specialty Services role. Based at our US Headquarters in Atlanta, Georgia, the Marketing Manager will be responsible for developing, shaping and implementing strategies and tactics that enable patients to start and stay on our immunology therapies as prescribed by their healthcare professional. This position works across all immunology brands in all indicated therapeutic areas. The Marketing Manager will report directly to the Customer Experience Marketing Lead. The successful incumbent will be tasked with shaping and developing a fully integrated portfolio-centric strategy to elevate the Customer Experience through the lens of access and patient affordability solutions at the Immunology franchise level. This strategic role will also be responsible for managing the relationship with current and future access and affordability vendor partners tasked with elevating and transforming our support services to drive UCB market leadership and create a competitively differentiated customer and patient experience. The management of these partners will include key components such as: improvements to existing support programs, support service innovations to improve customer and patient experience, development of field based pull thru resources to improve product fulfillment, and the development of new resource offerings and transformational patient support programs. Major Accountabilities and Responsibilities: * Leads the strategic design and implementation for the immunology patient access and affordability support programs * Oversees the implementation of specialty pharmacy service and data agreements * Monitors the competitive environment to create sustainable access and affordability strategies and tactics * Creates new innovative first to market access and affordability programs * Leverages technology to improve the customer and patient experience * Manages access and affordability patient support programs including but not limited to HUB, Bridge Pharmacy, PAP, and Copay programs * Ensures the execution of access and affordability programs align with business objectives across Immunology * Collaborates with Immunology Sales Training to drive effective field force execution * Cross-functional collaboration with Brand Marketing, Sales Leadership, Market Access, Information Technology, Legal and Compliance teams * Implements plans that improve the operational efficiency of patient support programs * Provides regular updates to department senior leadership on program performance, as well as coordinate and facilitate monthly and quarterly business reviews * Creates, optimizes and implements tools that drive conversion to patients on treatment * Measures and analyzes key performance metrics related to patient access and affordability programs * Manages program content through the UCB Review Committee process Education and Qualifications: * Bachelor's Degree required, MBA is preferred * Minimum of 6 years in Specialty Pharmaceutical Sales or Marketing with a track record of meeting and exceeding targets; management experience preferred * Minimum of 2 years in a commercial role where marketing of services to help patients gain access to and/or use a specialty branded drug is required (can be part of sales and/or marketing experience) * Proven understanding of both buy & bill and specialty pharmacy treatment pathways * Demonstrated success in leveraging sales forces to execute tactics and accomplish key objectives to attain business goals * Prior experience working with key internal stakeholders, including marketing and sales teams, legal, market access, privacy, and compliance * Ability to manage multiple priorities with excellent organizational and problem-solving skills * Demonstrated ability to manage vendors in contracting, execution and refinement of program offerings * Solid speaking, writing, and budgeting skills. Ability to present to groups of all sizes, sometimes at short notice * Ability to travel approximately 30% of the time. UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people with severe diseases of the immune system – or the central nervous system. With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a 'can-do' attitude can thrive. Scientific excellence, innovation, co-creation, lateral thinking, reinventing the way we do things…these are some of the key competencies we are constantly developing, and looking for, at UCB. UCB Atlanta GA

Patient Services Manager 2

Sodexo USA