Patient Services Manager 2

Job Description

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Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance?

Sodexo is seeking a Patient Service Manager 2 at Our Lady of the Lake Regional Medical Center located in Baton Rouge, LA. This strategic food service leader will direct and manage the patient feeding operations at this hospital with an average census of 400 patients. This Patient Services Manager will lead, mentor, and develop a team of frontline staff and supervisors in a kitchen environment.

The Patient Services Manager will direct all patient services feeding operations and will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. We are seeking a charismatic and organized manager to support a team of 40-50 frontline staff and ensure client and patient needs are satisfied.

The preferred candidate should have experience as a working manager in an equal to or similar role, as well as experience training staff and possess excellent customer service skills with patients and clients.

• Certified Dietary Manager (CDM) preferred*

Learn more about Our Lady of the Lake Hospital, https://ololrmc.com/

The successful candidate will:

• lead the daily operations of patient room service dining program.
• manage, schedule and train frontline team and supervisors.
• coordinate department safety and sanitation.
• ensure operating standards meet and exceed benchmarks.
• engage with employees and promote an inclusive culture.
• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery.
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
• perform tray assessments to ensure food quality and presentation and tray accuracy.
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
• perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

• management experience in the food service industry.
• experience leading a team in a kitchen environment and enforcing safety & sanitation protocols.
• natural ability to lead and build teams and foster engagement.
• a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not required.
• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
• knowledge of nutrition and specialized diets.
• experience with oversight of diet offices; and/or
• strong management skills, preferably in health care.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement

• Associate's Degree or equivalent experience

Basic Management Experience

• 2 years

Basic Functional Experience

• 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!