Patient Services Intermediate/Associate

Summary

We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies, we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Advanced MiChart responsibilities

• Maintain responsibility for MiChart grids as directed

• Manage complex billing and referral work queues

• Template editor, including provider template submission & changes

• MiChart Reporting functions; ability to run MiChart reports and analyze as needed

• Oversee assigned MiChart In-Basket

• Same Day / Next Day Pager

• Coordinate faculty schedules

• Help maintain Resident staffing schedules

• Help maintain up-to-date and detailed scheduling requirements for provider templates

• High-functioning scheduler has the ability to make complex scheduling decisions and coordinate across departments

• Serve as lead for the entire clinic to provide room allocation for urgent and routine add-on clinics

Provide complex clerical support services

• Process Provider time-off requests as given

• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.

• Manage clinical databases, if applicable

• Responding to concerns, questions, and complaints from patients

• Cross coverage for PS Assistant and Associate roles in all clinics

General Duties/Office Support

• Maintain supplies in the department

• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents, etc.

• Other general office functions

• Serve as a mentor for Patient Services Assistants and Associates

• Assist in onboarding new team members, providing resources to facilitate the learning of position.

• Manage, coordinate, and maintain an external relationship with Outreach clinics (non-um clinics), if applicable

• Participate and lead in team/clinical huddles and meetings

Required Qualifications*

Both Levels:

• High School diploma or GED.

• A minimum of 3 years of previous work experience working with the public.

• Demonstrated ability to interact with a diverse population.

• Strong organizational and prioritization skills

• Demonstrated record of excellent attendance

• Exhibits professional and positive image when interacting with patients, faculty, and staff.

• Able to handle multiple responsibilities in a fast-paced environment with accuracy.

• Demonstrated ability to work well under pressure and meet deadlines.

• Demonstrated strong problem-solving skills.

• Demonstrated excellent customer service skills with the public.

• General office practice experience is required.

• Demonstrated excellent verbal and written skills.

• Exceptional interpersonal skills and the ability to work well within a team.

• Ability to communicate effectively.

• Demonstrates active listening, written, verbal and information technology skills.

Associate Level:

• 2-3 years of experience.

Intermediate Level:

• 3-4 years of experience.

• Knowledge of basic medical terminology.

• Prior experience performing complex scheduling.

• Familiarity with obtaining medical records or professional medical billing.

• Financial counseling experience for healthcare patients.

Desired Qualifications*

• EPIC/MiChart experience.

• Experience working within a large, complex health care setting.

• Prior experience performing complex scheduling.

• Ability to understand medical documentation and general knowledge of medical terminology.

• Knowledge of university policies & procedures.

Work Schedule

Monday through Friday; 40 hours per week

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union

• Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

248190

Working Title

Patient Services Intermediate/Associate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine

• Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Maize Cancer Center

Posting Begin/End Date

5/13/2024 - 5/20/2024

Career Interest

Healthcare Admin & Support

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