Patient Services Coordinator

Position Summary

Blue Ridge Cancer Care has an exciting opportunity for a FT Patient Services Coordinator for the Roanoke, VA location.

Blue Ridge Cancer Care is an affiliate of The US Oncology Network that extends an extremely competitive offering of benefits to employees, including Medical Health Care,

Dental Care, Vision Plan, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, Wellness and

Perks Program.

Come join our growing organization and enjoy knowing that you work for an organization dedicated to making the lives of others better.

SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs

all incoming calls to appropriate personnel relaying messages between patients and clinical staff.

Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and

Business Standards, and US Oncology's Shared Values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greets patients and visitors to the clinic in a prompt, courteous and professional manner.

Checks in patients and informs clinical staff of patient arrival.

• Provides and explains paperwork for the patient to complete prior to examination. Collects,

proofs for completeness, and scans/files patient forms. Updates demographics and insurance

information in the system. Collects co-pays and balances; provides receipt. Answers phone calls

in a prompt, courteous, professional manner.

• Answers, screens, and responds to routine questions via phone, electronic communications, or

face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic

personnel as appropriate. Communicates messages in an accurate and timely manner according

to procedures.

• Contacts clinic personnel as appropriate

• Records patient cancellations and missed appointments; reschedules appointments.

• Notifies appropriate staff of the cancellation and makes note in patient chart.

• Schedule outside consults/procedures ordered by physician

• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent

to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and

orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.

• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act)

laws and guidelines with regards to patient's records.

• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.

• Maintains the chart message and anything that is in queue.

• Scans and copies updated insurance cards.

• Other duties as requested or assigned. May type memos and form

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist

experience with insurance forms and scheduling software required. Knowledge of this practice's

personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office

(Outlook, Word, and Excel) required.

• Must successfully complete required e-learning courses within 90 days of occupying position.

• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able

to adjust to multiple demands, shifting priorities; demonstrates flexibility.

• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.

• Commits to quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions. Work may require sitting for

long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files

or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator,

telephone, copier and other office equipment. Requires ability to extend wrists/arms for up to eight hours

per day.

Substantial repetitive motion of wrists, hands and fingers. Vision must be correctable to 20/20

and hearing must be in the normal range for telephone contacts, and receiving information from

dictation equipment. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation,

medical preparations and other conditions common to an oncology/hematology clinic environment.

Work will involve in-person interaction with co-workers and management and/or clients. Work may require

minimal travel by automobile to office sites.

Category: Administrative

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GL Coding (BU & Site): 56888 - 8880

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.