Patient Services Coordinator (Prn | As Needed)

The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays . Will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed.

Minimum Education

High School Diploma or GED (Required)

A.A. Post High School certification or AA degree (Preferred)

Minimum Work Experience

3 years Related healthcare food service experience with knowledge of diets and infant formula (Required)

Required Skills/Knowledge

Basic calculations (addition, subtraction, division, multiplication. Ability to lift/push weights up to 50 pounds.

Ability to translate written instructions and numeric formula into special diet products and / or infant formula.

Ability to comprehend verbal and written instructions with minimal explanation.

Ability to perform basic information technology data entry and print functions.

Ability to independently solve problem and communicate solution or action to team members.

Able to perform duties independently with minimal supervision

Functional Accountabilities

Accountability and Job Knowledge

• Able to perform the duties of all Patient Service department positions in accordance with the specification of each job description.

• Coordinate activities of patient meal system to ensure patients are fed and or receive the appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in call center; monitor information in MyDining system.

• Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals.

• Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department.

• Maintain temperature, cost and portion control of all products.

• Perform safety checks in accordance with diet order and tray accuracy.

Communication

• Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.

• First responder for patient issues.

• Operate the wireless communication system between the Patient Hospitality associates and the department.

• Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance.

• Complete and document quality control indicators.

Safety and Sanitation

• Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agencies.

Professionalism

• Adhere to all policies and procedures of the department and institution.

• Maintain a professional image by adhering to department uniform guidelines.

• Regularly adhere to department work schedules

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance