Patient Services Coordinator - LPN (64777)

Gentiva Health Services, Inc. Charleston , WV 25309

Posted 2 months ago

Compassionate care, uncompromising service and clinical excellence - that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management

  • Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.

  • Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.

  • Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.

  • Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.

  • Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.

  • Completes requested schedules for all add-ons and applicable orders:

  • Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.

  • Schedules TIF OASIS collection visits and deletes remaining schedule.

  • Reschedules declined or missed (if appropriate) visits.

  • Processes reassigned and rescheduled visits.

  • Ensures supervisory visits are scheduled.

  • Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.

  • Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.

  • Verifies visit paper notes in scheduling console as needed.

  • Assists with internal transfer of patients between branch offices.

  • If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.

  • If clinical, may be required to perform patient visits and / or participate in on-call rotation.

Required Skills

  • Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices OR have at least 1 year of home health experience.

  • Prior packet review / QI experience preferred.

  • Coding certification is preferred.

  • Must possess a valid state driver's license and automobile liability insurance.

  • Must be currently licensed in the State of employment if applicable.

  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care Transition Coordinator

Stonerise Healthcare LLC

Posted 1 month ago

VIEW JOBS 5/4/2020 12:00:00 AM 2020-08-02T00:00 SUMMARY: The Care Transition Coordinator's primary responsibility is to facilitate a seamless transition for patients discharging from a facility setting to the care of Stonerise Home Health or Stonerise Hospice. Included and aligned within this responsibility is the understanding and implementation of company market development initiatives and their role in growth as we focus on serving more patients and delivering exceptional care. The CTC will verify home health orders, assess the care required, and ensure continuity of care and the agency's ability to meet the needs of the patient. This clinical position will assess each patient to determine the appropriate discharge disposition, include the patients and families in care planning, and impact a seamless transition process. Following identification of needs the CTC will begin best practice intervention and education to improve patient outcomes and promote patient self-management. The CTC will implement rehospitalization reduction initiatives for patients with Acute Care Hospitalization risk and continually communicate between healthcare providers during all phases of transition from the facility into the home. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: * Assesses patient and orders for appropriateness for home health or hospice * Initiates face-to-face patient transition to identify post - acute needs, and educate the patient. * Verifies patient demographic information is correct * Provides home health or hospice agency with clinical assessment and identification of patient needs to obtain agency approval and acceptance * On acceptance, the CTC will meet with the patient and educate on home health/hospice services and what to expect in the transition process. * Involves the family and/or caregivers in the educational process and assesses post-discharge educational needs. * Identifies primary care physician to follow the plan of care * Educates patient on importance of follow up appointment with the physician * Assess patient's risk for avoidable readmission. * Educates patient on Homebound criteria and verifies patient meets these requirement * Educates patient on obtaining all necessary prescriptions prior to discharge from hospital and confirms patient's understanding of medication, pharmacy, and delivery method * Coordinates post - acute needs for patient (DME, Infusion, etc) * Serves as a liaison between the home health/hospice agency, other healthcare providers of both newly referred as well as existing patients transferred to the hospital from the home health agency. * Communicates to discharge planning any active patients that transfer from home health into a Facility and coordinates resumption of care with patient prior to discharge if applicable orders are obtained * Provides feedback to case management team regarding status of readmissions and any non-admit decisions. * Participates in agency meetings as directed by the administrator. * Observes patient confidentiality at all times. * Meets personal performance goals established by manager * Other related duties and responsibilities. EDUCATION and QUALIFICATION: * Licensure as a clinical professional in the state of WV, by the appropriate professional board, RN preferred * One year of home health experience required. * Ability to communicate effectively verbally and in writing. * Excellent customer service skills, including ability to resolve conflict. * Ability to work independently and with a team. * Reliable means of transportation and current driver's license and auto insurance. * Excellent verbal and written communication skills with all members of the healthcare team. * Excellent organizational skills and ability to complete competing priorities. * Must have thorough understanding of home health qualifying criteria and coverage guidelines. * Proficient computer skills. IndHigh1 Stonerise Healthcare LLC Charleston WV

Patient Services Coordinator - LPN (64777)

Gentiva Health Services, Inc.