Patient Services Coordinator III

UBC Lake Mary , FL 32795

Posted 2 months ago

Brief Description:

The Patient Services Coordinator III is primarily responsible for handing customer service inquiries from members, providers, physicians and internal/external clients related to PAP, pharmacy benefits, and other medication related activities. The Patient Services Coordinator III will be able research and resolve issues in a timely manner and document issues and resolutions in a common database. Employee could handle approximately 100-200 enrollments, orders, or communications per day depending on volume of program.

Specific job duties:

  • Maintain an accurate and complete documentation and system record of all inquires in order to continuously improve the customer service process and reduce potential legal concerns.

  • Complete full follow-up with regard to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines.

  • Handle inbound/outbound communications from patients, physicians, and/or physician advocates in a polite and professional manner in accordance with the quality guidelines.

  • Enter patient prescriptions, refills, physician orders, enrollment forms and other information into the software system and maintain patient profiles in accordance with program rules.

  • Process order and enrollment rejections and follow-up activities.

  • Additional duties as assigned.

Supervisory Responsibility:


Desired Skills and Qualifications:

  • High school degree or equivalent

  • 3+ years of relevant experience

  • Proficiency with personal computers including Microsoft Office

  • Excellent written and verbal communication skills

  • Ability to adapt in a dynamic work environment

  • Learn quickly

  • Maintain accurate information and make decisions with minimal supervision

  • Ability to work a flexible schedule in order to cover peak call and order entry hours

  • Strong organizational skills

  • Demonstrated excellent verbal and written communication

  • Strong focus on customer service with high quality results

  • Ability to manage timelines and balance multiple deadlines

  • Pharmacy Tech license as needed for specific programs

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Patient Services Coordinator III