Patient Services Coordinator III

MGH WALTHAM CANCER CENTER

$750 sign-on bonus for qualified candidates!

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits

• Coordinates and maintains providers' master clinical schedules

• Submits referrals for specialty appointment requests

• Obtains intake information from patient and referring physician's offices.

• Schedules Radiology tests

• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.

• Schedules infusion related services utilizing OptIn scheduling support system

• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.

• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed

• Performs other duties as assigned

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QUALIFICATIONS:

High school diploma required, Bachelors preferred

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