University Of Alabama At Birmingham University , MS 38677
Posted 3 weeks ago
PATIENT SERVICES COORDINATOR II
The University of Alabama at Birmingham
This position is located at the 1917 Clinic whose mission is to provide compassionate and comprehensive care for persons living with HIV (Human Immunodeficiency Virus) Infection. This position, under general supervision, will work closely with the clinic social work team to provide top-notch customer service for established patients. The position requires proficiency with Microsoft Office software, IDX, IMPACT, and other internal systems once trained. May assist with transportation, billing, and insurance, Direct patient contact is needed.
Key Duties & Responsibilities
Responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations.
Responsible for the conduct of patient scheduling.
Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary.
Serves as an advocate for patient and patient families assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.
Answers patient and patient family inquiries verbally or in writing.
Assists in resolving patient problems.
Follows up with patients and patient families regarding post-treatment/post-operative status.
May supervise clerical staff
Knowledge, Skills, Abilities & Work Characteristics
Bachelors in a related field such as Social Work or Sociology
Customer Service Skills
Strong Computer Skills
1-3 Years of experience
Hourly Range: $16.00-22.00
Education
Bachelor's degree in a related field
And one (1) year of related experience required
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
University Of Alabama At Birmingham