Patient Services Coordinator I Per Diem

Under general supervision of the Waltham Imaging Operations and Technical Managers, incumbent performs various reception and/or scheduling tasks for the various areas of the imaging site to ensure a quality based, customer-oriented workflow. Responsibilities include, but are not limited to:

• scheduling patient appointments using on-line registration/scheduling systems
• editing, cancelling, rescheduling and confirming patient appointments
• receiving patients into the department and ensuring completeness of all forms
• reviewing and managing schedules as well as printing, sorting and working directly with technologists for the daily schedule
• functioning as a resource for appropriate staff
• entering, editing and confirming patient demographics, clinical data, financial and insurance information as needed
• responding to telephone requests and calls according to the established telephone guidelines and hospital patient confidentiality policy
• following all applicable hospital and departmental policies and procedures
• providing cross-coverage through multiple departments and, if necessary, other off-campus imaging sites

Requirements:

• high school diploma
• minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting directly interacting with patients

Forgot Skills/Abilities/Competencies!

excellent customer service and communication skills

• knowledge of basic word processing packages
• basic computer skills necessary to use computerized scheduling and billing systems
• typing and/or word processing speed of at least 45-50 WPM
• pays close attention to proper grammar and correct spelling
• ability to courteously and effectively handle a diverse group of internal and external customers and colleagues
• good organizational skills required to handle multiple tasks in a busy environment
• ability to problem solve and adapt to flexible work hours in a variety of locations
• ability to maintain customer service standards and work with minimal supervision