Patient Services Coordinator I

The Patient Services Coordinator II is fundamental in providing the best possible experience for our patients and their families. Responsibilities include:

• Answer and transfer calls, take messages, and book appointments.

• Greets patients and visitors in a courteous, pleasant and approachable manner.

• Check in / check out all patients for assigned departments.

• Collects co-pays and bill payments and generate journal entries.

• Works collaboratively with physicians/Medical Assistants/LPNs to ensure a smooth flow of clients and service delivery.

• Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed.

• Follows HIPAA Guidelines for the management of patient privacy and confidentiality.

• Ensure provider's schedules are up to date with meeting blocks and time off requests.

• Performs and participates in special projects as directed.

• Checks insurance eligibility for all patients scheduled for the next business day.

• Orders supplies for the department as needed.

• Makes reminder phones calls to patients the day before their appointment.

• Prepare schedules and reports and print necessary medical information for providers.

• Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA.

Qualifications:

• High School Diploma or GED required.

• Bilingual in English/Spanish Required

• Excellent organizational and telephone skills.

• Pleasant manner.

• Experience with computer.

• Record keeping knowledge required.

• Must be able to communicate orally and in writing, must be able to document services provided.

• Typing skills helpful.

• Familiarity with medical terminology helpful.