Patient Services Coordinator-Home Care

Summary

Like the Sisters of Mercy before us, we witness God's healing love for all people by providing excellent clinical and residential services within a community of compassionate care.

As a leader in eldercare for nearly 70 years, we are always looking for qualified people to join the Stella Maris team. Our team includes nurses, certified geriatric nursing assistants, social workers, chaplains, therapists and other caregivers and support staff. If you are interested in becoming a part of our highly committed team of employees, please consider applying today.

Full Time- Home Care Scheduler

Check out some of our benefits offered:

• Paid time off (PTO) & company paid holidays

• Tuition reimbursement

• 403(B) retirement plan with generous company match and "Catch Up" provision

• Competitive health, prescription, vision and dental benefits

• Discounts on auto & home insurance and Verizon plans

• Pet Wellness coverage, legal assistance and identity protection

• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program

• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

Responsibilities

The Home Care Scheduler's main function is to schedule and coordinate nursing and therapy visits for Stella Maris Skilled Home.

ESSENTIAL FUNCTIONS:

• Coordinate the scheduling of new and existing patients in the software database and appropriately communicates scheduling additions and/or changes to patients and staff.

• Responsible for promptly answering incoming calls and providing information and problem resolution in a friendly, professional and knowledgeable manner.

• Assist in coordination of patient care with management and interdisciplinary team.

• Monitors staff productivity and works with clinical managers as needed to assure efficient use of staff by utilizing full-time staff prior to scheduling part-time and per diem staff.

• Ensures prompt scheduling of emergent visits and seeks the assistance of clinical mangers as needed.

• Continually monitors phone, fax, e-mail and other electronic media for patient scheduling needs throughout the day.

• Responsible for updating patient demographics.

• Demonstrates commitment to excellent internal and external customer service.

• Assures timely completion of individual staff schedules.

• Performs general office duties including but not limited to word processing, photocopies, scanning, files, shreds, sort/distribute mail, provide reception and telephone services.

Requirements

• High school diploma or equivalent

• Prior experience in healthcare preferred

• Demonstrated ability to work well with staff, residents and family members.

• Excellent written and verbal skills.

• Basic computer skills required