Patient Services Coordinator - FLR

Overview

M Health Fairview Health Services has an immediate opening for a Patient Services Coordinator to support the Wyoming Lakes and Chisago Clinic locations.

This position is approved for 52 hours every two weeks (.65 FTE) and is benefits-eligible, SEIU union position.

The tentaitve scheudle for this opening is Monday 7AM - 3:30PM, Tuesday 8:30AM - 5PM, every other Thursday 7AM - 3:30PM, and Friday 7AM - 3:30PM.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!

About This Position:

• Complex Patient Population

• Opportunities for Personal and Professional Growth and Development

• Continuous Learning Opportunities

• Stimulating Work Environment

• Making a Difference for People in Our Communities

Responsibilities/Job Description

The Patient Services Coordinator performs a variety of clerical functions to support the provider and patient care staff. The Patient Services Coordinator is responsible to notify the provider of any schedule changes, schedule patient appointments, ensure patient medical records and reports are available, and prepares applicable medical record forms. Relays messages to and from physicians, nurses, CMA's and other resources necessary for patient care.

Job Expectations:

• Coordinates activities of nursing station to support provider and patient care staff.

• Orders and maintains adequate stock of office supplies.

• Verifies provider schedules and notifies provider of add-ons, cancellations, no shows, etc.

• Performs telephone message taking and directs communication in a timely fashion.

• Requests/obtains patient reports as necessary.

• Effectively uses communication systems for both routine and emergency transactions.

• Calls in prescriptions-new/refills to appropriate pharmacy.

• Manages medical record flow.

• Requests/obtains medical records for patient visits, as needed.

• Locates and searches for medical records in nursing station.

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Knowledge & Skill Expectations

• Customer service skills and Standards

• Interpreter and special need services

• Practice management system

• Appropriate communication systems and office equipment

• Fairview Clinic policies and procedures for emergency events

• Chart filing and tracking system

• Chart assembly and document order

• Developmental stages and age-appropriate outcomes and interventions

• Ability to accept cultural differences

• Communication skills

• Conflict management skills

• Time management skills

Qualifications

Required

Education High School diploma/G.E.D.

Experience

One year prior experience

Preferred

Experience

3-5 years

Other Skills We Desire:

Knowledge of third party payers, billing procedures and insurance.

Ability to work independently and exercise independent judgment.

Excellent customer service, public relations and communication skills

Ability to prioritize and work with a fluctuation in workload while working independently

Ability to adapt to change and engage in ongoing process improvement

Flexibility to work at other sites is encouraged