JOB DESCRIPTION: The first person that a patient will see; ambassador of front line service for patients.
Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage.
Must be available to work an 8 hour shift M-F 7:00am-6:00pm. Greets and welcomes all customers utilizing EHC customer service model. Assist with patient flow and coordinate a positive patient experience throughout the check in process.
Independently completes front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc). Maintains strong working relationships with administrative and clinical teams. Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department. Cross-training required in multiple administrative support functions.
Expected to support all front desk throughout Emory Physician Group Practice, M-F during business operating hours. Proactively update patients on waits and delays. Proactively identify opportunities for improvement and facilitate problem resolution.
Expected to wear PSC uniform (to be provided) or business professional attire. Demonstrate maturity and professionalism with patients, staff and leaders. MINIMUM QUALIFICATIONS:
High School Diploma; Bachelor's Degree Preferred. Minimum 5 years of face-to-face customer service experience OR Bachelor's Degree. Excellent communication skills.
Proficient in Microsoft Word and Excel. Able to navigate multiple applications simultaneously. Ability to excel in a fast paced team environment and a commitment to creating an ideal customer service experience for our patients and families.
Successful completion of all new hire education and training requirements. Demonstrated high level customer service and decision making skills. Knowledge of medical terminology preferred.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks.
Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.