Patient Services Coordinator - Float Pool

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other.As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.We're defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• The first person that a patient will see; ambassador of front line service for patients.

• Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage.

• This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage.

• Must be available to work an 8 hour shift M-F 7:00am-6:00pm.

• Greets and welcomes all customers utilizing EHC customer service model.

• Assist with patient flow and coordinate a positive patient experience throughout the check in process.

• Independently completes front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc.)

• Maintains strong working relationships with administrative and clinical teams. Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.

• Cross-training required in multiple administrative support functions.

• Expected to support all front desk throughout Emory Physician Group Practice, M-F during business operating hours.

• Proactively update patients on waits and delays.

• Proactively identify opportunities for improvement and facilitate problem resolution.

• Expected to wear PSC uniform (to be provided) or business professional attire.

• Demonstrate maturity and professionalism with patients, staff and leaders

MINIMUM QUALIFICATIONS:

• High school diploma/GED preferred and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I.

• Internal candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience.

PHYSICAL REQUIREMENTS

• (Medium/Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally); 11-25 lbs., 34-66% of the workday (frequently); 01-10 lbs., 67-100% of the workday (constantly); Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.

• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.