Patient Services Coordinator

Overview

Join our M Health Fairview Rehabilitation Services team and be a patient services coordinator (PSC) at our Burnsville Clinics! The PSC performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

• FTE: 0.6, authorized for 48 hours per pay period.

• Schedule:

• Cobblestone Rehab Clinic in Burnsville:

• Every Monday, alternate hours every other week

• 9:30am-6:00pm (week 1) and 6:45am-3:15pm (week 2)

• Fairview Sports and Orthopedic Center in Burnsville:

• Thursday, 8:00am

• 4:30pm

• Friday, 8:00am

• 4:30pm

• Every 7th Saturday, 7:45am

• 12:00pm

• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!

M Health Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.

Responsibilities/Job Description

Complete scheduling functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, communicating changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources

Scans pertinent documents into the patient record

Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling

Complete clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develop and implement office/department procedures to maintain systems and records

Order supplies and monitors par levels for the department

Locates and orders repairs and service requests

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

Checking in patients

Facilitate all vital paperwork

Acquire all necessary patient consent and delivers privacy and bill of rights information

Capture patient demographic

Acquire necessary signatures

Ensuring waiting room and front desk appearance is professional and clean

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

Partner with patient care giver in care/decision making

Communicate in a respective manner

Ensure a safe, secure environment

Individualizes plan of care to meet patient needs

Modifies clinical interventions based on population served

Provides patient education based on as assessment of learning needs of patient/care giver

Qualifications

Preferred

Vocational/Technical training and/or Associate's degree

1+ years' experience as a scheduler/administrative assistant in a healthcare setting