Providence is calling a Patient Services Coordinator (CV Administration, Day Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Demonstrate excellent customer service skills in all interactions with physicians, physicians' office staff, patients, department, and hospital personnel.
Coordinate daily case progress by monitoring the schedule and actual case progress, serving as the incoming and outgoing central communication coordinator for the Cath Lab, staff, medical staff, and anesthesiologists.
Work closely with the Clinical Supervisor / Charge Nurse or RN Team Leader and surgeon offices to resolve scheduling conflicts, or scheduling barriers, in order to schedule procedures as requested or provide acceptable alternatives.
Communicate with a variety of persons, internal and external to the organization in person, telephonically, and electronically.
Optimize time and resources to complete assignments and help others complete theirs, improving individual and department productivity.
Maintain working knowledge of department and role specific procedures through attendance in department and team meetings, online and class education sessions.
Required qualifications for this position include:
High school diploma or equivalent
4 years of related experience in medical setting
Basic knowledge of CPT and ICD-9 coding
Advanced knowledge and experience with spreadsheet, word document, presentation, and scheduling software
Preferred qualifications for this position include:
Acute care hospital experience
Knowledge of frequent cardiac procedures and surgeon/staff preferences regarding those procedures
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation's best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state's largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
Providence Health & Services