Patient Services Coordinator - Contact Center

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote an environment of teamwork throughout the organization.

If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.

This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.

Training for this role will be onsite and conducted out of our Winston-Salem, NC office for the first two weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic. The PSC can perform any of the duties bellow:

• Appointment scheduling and answering incoming calls from healthcare providers and patients.

• Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OrthoCarolina and clinic policies.

• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:

• Medical, Dental, Vision Insurance

• Health Savings Account

• Life Insurance

• Voluntary Supplemental Life

• Voluntary Critical Illness/Accident/Hospital Indemnity

• Short Term/Long Term Disability Insurance

• 401(k)/ROTH Retirement Plan

• Employer 401(k) Safe Harbor

• 401(k) Profit Sharing Plan

• 529 Savings Plan

• Employee Assistance Program

• Voluntary Wellness Program

• Tuition Reimbursement

• Voluntary Legal Plan/Identity Theft

OrthoCarolina is one of the nation's leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.

Employee Type

Regular

Qualifications

Skills

Education

A.A, A.S, High School (Required)

Certifications

Language

Work Experience

Customer Service Experience, Healthcare Experience