Patient Services Coordinator

Job Description:

Job Title: Patient Services Coordinator

Location: Pittsfield, IL

Department: Clarity Health

Employment Type: Full-time

Shift: Monday

• Friday 8:00 A.M.

• 5:00 P.M.

Job Summary:

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients and visitors? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Clarity Health as a Patient Service Coordinator at the front desk.

You'll greet, instruct, direct, and schedule patients and visitors. You'll also retrieve insurance and patient information, enter new and established patient information into the computer system, and perform patient care activities within the scope of data entry/processing and patient account functions. You will also be trained on and perform medical assistant duties.

Pittsfield, IL, offers a close-knit community where neighbors know each other by name, surrounded by picturesque landscapes and outdoor recreational opportunities. With a lower cost of living, quality education, and rich historical heritage, residents enjoy small-town charm and a relaxed pace of life. Join us in making a difference in the lives of our patients and advancing your career!

Position Perks & Benefits:

• 29 Days of PTO

• Competitive Pay

• Employee benefits package - health, dental, vision, retirement, life, & more

• Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts - healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities:

• Greet, instruct, direct, and schedule patients and visitors.

• Retrieve insurance and patient information, provide necessary forms, and secure signatures as needed.

• Enter new and established patient information into the computer.

• Answer incoming calls, schedule appointments for patients, and dispatch messages appropriately.

• Perform patient care activities within the scope of data entry/processing and patient account functions.

• Collect payments and address questions regarding insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records, and patient referrals.

• Maintain a caring, friendly, personal, and professional approach in all communications with patients, families, visitors, and associates.

• Perform medical assistant duties as required.

• Perform related duties as assigned.

Education and/or Experience Qualifications:

• Medical office training is beneficial.

• Education necessary to communicate effectively in written and verbal form.

• Knowledge of business office procedures, medical terminology, and insurance procedures beneficial.

• Must have computer knowledge, typing skills, and knowledge of basic math.

• One year of experience in a clinic setting beneficial or two years in a public contact position.

• CPR certification is beneficial.

Additional Qualifications:

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.

• Ability to sort, read, understand, and follow written and oral instructions.

• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.

• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

• Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.