Patient Services Coordinator

Belton Bend , OR 97708

Posted 3 months ago

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Services Coordinator is the face of the practice and will create an extraordinary patient experience.

Responsibilities

  • Perform general office and administrative duties.

  • Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).

  • Successfully utilize the scheduling system to maximize test opportunities for the office.

  • Actively call current, past and potential patients through identified sources. Track and report appointment results.

  • Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.

  • Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.

  • Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).

  • Verify patient eligibility, submit insurance claims. Manage process until claim is funded.

  • Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.

  • Maintain a clean and welcoming office and work environment.

Qualifications

  • High School diploma or equivalent is required.

  • 2 years' office experience is preferred.

  • 2 years' sales and customer service experience preferred.

  • Must be proficient in MS Office.

  • Willing to work flexible hours/days.

Competencies

  • Customer Service focused.

  • Team Player with an enthusiastic and positive attitude.

  • Must be self-motivated, well organized.

  • Decision-making and judgement.

You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Come be a leader and join the Beltone team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.


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