Patient Services Coordinator

Amedisys Home Health Services Stamford , CT 06901

Posted 4 weeks ago

What You Will Do

The Patient Services Coordinator is directly responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients and clinical manager regarding scheduling of patient services.

  • Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.

  • Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.

  • Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.

  • Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.

  • Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.

  • Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.

  • Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.

  • Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.

  • Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.

  • Runs all applicable reports and responds to work flow taking appropriate actions.

  • Assists with internal or external transfer of patients between care centers and/or Hospice services.

  • If the Patient Services Coordinator is a licensed clinician and meets all criteria to be a field clinician, the Patient Services Coordinator may provide direct patient care on a infrequent basis and only in times of an emergency.

  • May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.

  • In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.

  • Performs other duties as assigned.

Required

  • High School diploma or GED equivalent.

  • One (1 ) year of administrative experience in a healthcare environment

Preferred

  • One (1 ) year of scheduling experience in a healthcare environment.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Service Specialist (Pss) Patient Service Specialist Stamford CT

Select Medical Corporation

Posted 2 weeks ago

VIEW JOBS 10/9/2020 12:00:00 AM 2021-01-07T00:00 Overview Do you thrive on building relationships with others in a fast-paced office environment? Do you love to make people smile and overcome challenges? Are you a problem-solver? Are you organized, efficient and detail-oriented? If so, a Patient Service Specialist role in our outpatient therapy setting could be a great fit for you! As a Patient Service Specialist with Select Medical, you have the opportunity to create exceptional patient experiences and maintain an efficient and upbeat office environment in our physical rehabilitation centers! The ideal candidate possesses the ability to perform the following patient services activities with positivity and excellence: * Warmly greet every patient with eye contact and a smile * Register new patients and let them know what to expect during their visit * Schedule appointments * Verify insurance and present information to patients clearly and concisely * Collect co-pays * Obtain insurance authorizations when required * Communicate with our corporate central business office * Conform to all HIPAA guidelines * Be a team player General Requirements * Patient-centered mindset: Customer service is a top priority * Efficiency: Strong organization skills with the ability to prioritize patient services activities and other general office duties effectively * Exceptional communication skills: Communicate with empathy * Detail-oriented: Attentiveness to all the details to ensure things are done correctly the first time * Resilient: Flexible and adaptable to meet the needs of patients and colleagues, especially when things change * Positivity: Maintain an optimistic "can-do" attitude; inspire and encourage others to do the same Meet our team! Click the following link to view more information about our center, including things like employee bios, services we offer, and our hours of operation! Responsibilities Responsibilities: You're more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence... * Warmly greet every patient with eye contact, a smile, and a positive statement * Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit * Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations * Carefully conduct insurance authorizations and verifications * Collect co-pays from patients with attention to detail * Offer a fond farewell, providing any pertinent information about their next appointment * Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude * Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep * Live the Select Medical Values in every interaction, every day Schedule: * Clinic Location: Stamford, CT * Type of Employment: Part time * Hours: See below * Full Medical and Dental Benefits: Yes (for 32+ hours per week) * Previous medical office experience: Strongly Preferred * Previous experience with insurance/billing: Strongly Preferred The candidate must be available 7-7 Monday, Wednesday and Friday. The position will start as part-time, with the possibility of becoming a fulltime position Qualifications Additional Qualifications: * High School Diploma or GED required * Experience in a clinical office environment preferred, but not required * Ability to use all necessary office equipment with proficiency in Microsoft Office and Outlook (e-mail). Additional Data At Select Medical, we achieve results through our strong cultural behaviors and want employees to: * Be Patient-Centered: focus on the needs of patients to help improve their lives * Build Trust: speak up, make good decisions, and trust others to do the same * Own the Future: own your success and take action to build a successful career * Think First: understand that good data is key to achieving superior results * Celebrate Success: recognize and reward others for the value they create * Create Change: innovate in how you perform your role Select Medical is the nation's leading outpatient therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming and positive environment. We operate over 1,740 locations in 37 states, plus the District of Columbia, primarily operating as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, and Keystone Physical Therapy. Our highly respected clinical teams provide preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools. We are looking for someone to join our team who will help us make a positive impact in the local community and throughout our company! To apply, complete our FULL HR application for Job ID#141235 at www.selectmedical.com/careers/ Select Medical Corporation Stamford CT

Patient Services Coordinator

Amedisys Home Health Services