In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.
Job Specific Responsibilities:
Performs patient service and administrative duties and office work.
Coordinates diagnostic tests referrals and tracks appointments visits and authorization
Collects data and generates quality assurance reports
May provides cross coverage to other practices and/or positions, as appropriate
Provides basic information to patients
Triages Phone calls
Orders Medical Records
Registers and re-registers Patients
Schedules Patient appointments using an automated or manual system
Ensures patient forms are completed accurately
Verifies Patient Demographics/EDI Insurance Verification
Assists with training/orienting of new staff
May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I
Performs and participates in special projects as directed
May assist with training and guidance of staff.
Acts as a liaison with other hospital departments and PHS affiliates
Provides functional guidance to Levels I & II EE's
Participates in department or hospital wide committee's.
Word Processing Skills. Knowledge of Spreadsheets and database systems. Accurate typing. Understands HMO, managed Care and various coverage options. Strong Communication Skills, both oral and written. Ability to Prioritize work.
Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency
HS Diploma required
Partners Healthcare System