Patient Services Coordinat II

Partners Healthcare System Peabody , MA 01964

Posted 2 months ago

In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.

Job Specific Responsibilities:

  • Performs patient service and administrative duties and office work.

  • Coordinates diagnostic tests referrals and tracks appointments visits and authorization

  • Verifies Insurance

  • Prepares Billing

  • Collects data and generates quality assurance reports

  • May provides cross coverage to other practices and/or positions, as appropriate

  • Provides basic information to patients

  • Triages Phone calls

  • Orders Medical Records

  • Registers and re-registers Patients

  • Schedules Patient appointments using an automated or manual system

  • Ensures patient forms are completed accurately

  • Verifies Patient Demographics/EDI Insurance Verification

  • Collects Co-Pays

  • Assists with training/orienting of new staff

  • Order Entry

  • May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I

  • Performs and participates in special projects as directed

  • May assist with training and guidance of staff.

  • Acts as a liaison with other hospital departments and PHS affiliates

  • Provides functional guidance to Levels I & II EE's

  • Participates in department or hospital wide committee's.


  • Word Processing Skills. Knowledge of Spreadsheets and database systems. Accurate typing. Understands HMO, managed Care and various coverage options. Strong Communication Skills, both oral and written. Ability to Prioritize work.

  • Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency

  • HS Diploma required


  • Completion of a certificate and Associate degree preferred in Business related or Medical assisting program or Equivalent.
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Patient Services Coordinat II

Partners Healthcare System