Unitypoint Health Waterloo , IA 50702
Posted 1 week ago
Overview
UnityPoint Health
Patient Service Coordinator
Full-time; 1900-0700/2300-0700
Benefits Eligible
The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:
Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department's services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.
Monitors security cameras and patient visitors into Pediatric unit and rooms.
Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
Answers the patients' needs directly.
Reports needs promptly to proper authority including physicians.
Assists in scheduling follow-up and healthcare team appointments for patients.
Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. - blankets, water, coffee etc.
Serves as a resource for patients and patients' families needing direction or information.
Assist in getting patient rooms ready for admissions.
Assists in maintaining a neat and orderly patient rooms, nurse's station and kitchenette.
Assists with escorting families who are being discharged.
Qualifications
High School diploma or GED
Minimum of 2 years secretarial or comparable work experience or equivalent education.
Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
Use of usual and customary equipment used to perform essential functions of the position.
Ability to read, write and speak English.
Excellent telephone manner, respect for confidentiality.
Ability to work for a large multitude of the management team and physicians.
Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.
Area of Interest: Patient Care;
FTE/Hours per pay period: 1.0;
Department: Emergency Department- Logan;
Shift: 1900-0700/2300-0700;
Job ID: 146804;
Unitypoint Health