Patient Services Coord. II

May include duties and responsibilities of the Patient Services Coordinator, Level I, as well as:

• Arrives, schedules, re-schedules and cancels patient appointments in the Radiology Information System (RIS)

• Understands financial services and self-pay resources and provides patients with information as needed

• Ensures that practice employees understand insurances

• Appraises patients of insurance eligibility

• Accepts payments and maintains cash drawer

• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow as needed

• Assists patients for updating hospital registration information

• Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc.

• Prepares patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, patient control sheet and patient diagnostic screening forms

• Performs pre-screening process for scheduled imaging exams

• Engages management and staff for communicating patient appointment delays

• Assists other team members when required for preparing patients for exams to include changing patients and helping with ambulatory needs

• Assists with activating interpreter services and volunteers when necessary

• Maintains cleanliness of general waiting area to include tidiness of magazines and the stocking and cleanliness of coffee/condiment area.

• Alerts management/environmental services of any environmental issues associated with the general waiting area

• Assists in the orientation and training of new support staff members.

• Prints necessary control sheets, patient identifiers and exam associated documents

• Scans appropriate documents in the RIS

• Conducts assessment using Epic

• Monitors failed scheduled patient appointments using Epic

• Troubleshoots problems with customer service issues.

• Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients

• Additional duties as required

Schedule:

24 hours (4 x 6 hour days): Monday, Tuesday, Friday, Saturday 8 am - 2:30p

24 hours(3 x 8 hour days): Monday, Friday 6:30am-3pm, Saturday 8am-4:30p

§ Ability to maintain customer service standards and work with minimal supervision

§ Outstanding interpersonal skills

§ Ability to function independently as well as with a team

§ Strong problem solving skills

• Excellent written, communication and organizational skills

§ Basic computer skills knowledge required

§ Ability to work independently