Partners Healthcare System Charlestown , MA 02129
Posted 3 weeks ago
Job Title: Patient Service Coordinator II - Float/Call Center Agent
GENERAL SUMMARY/ OVERVIEW STATEMENT:
In a clinical setting, performs a variety of patient service, administrative duties and general office work.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
As a float, the employee will cover each of these designated departments: Family Medicine, Behavioral Health, Call Center, Optometry and COVID Testing Site and Vaccine Clinic. The following is a combination of all the responsibilities and duties from these departments.
Answer and transfer calls, take messages, and book appointments
Greets clients and visitors in a courteous, pleasant and approachable manner
Check in / check out all patients for assigned departments
Collects co-pays and bill payments and generate journal entries
Works collaboratively with doctors/MA/LPN to assure a smooth flow of clients and service delivery
Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed
Mails out recall letters to patients
Follows HIPAA Guidelines for the management of patient privacy and confidentiality
Maintains physical environment (workspace and patient lobby)
Build / maintain schedule templates in Epic
Ensure provider's schedules are up to date with meeting blocks and time off requests
Performs and participates in special projects as directed
Performs administrative duties to include: photocopying, faxing, and mailing letters to patients
Checks insurance eligibility for all patients schedule for the next business day
Checks insurance benefits for all Optometry patients and request/assign referrals if needed
Obtains Behavioral Health authorizations if needed and assigns referrals to all BH appointments
Orders supplies for the department as needed
Refers uninsured / self pay patients to Resource Specialist after sliding scale application is completed
Review daily televox list and update patient's info if needed
Makes reminder phones calls to patients the day before their appointment
Prepare schedules and reports, and print necessary medical information for providers
Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA
QUALIFICATIONS:
High school graduate
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Excellent organizational and telephone skills. Pleasant manner. Experience with computer. Record keeping knowledge required. Must be able to communicate orally and in writing, must be able to document services provided. Typing skills helpful. Familiar with medical terminology helpful.
Bilingual fluency required (English/Spanish)
WORKING CONDITIONS:
General business office setting which includes periods of sitting. Must be able to walk, stand, stoop, squat and climb stairs. Must be able to hear normal speech. Requires manual dexterity to use available technology. Must be able to communicate orally and in writing. Must be able to document services provided. Will be exposed to eye and position strain from computer.
Partners Healthcare System