Under the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible for partnering with nursing to coordinate the day-to-day patient flow in the lab. S/he is expected to coordinate activities with other hospital departments, i.e., transport, echocardiography, anesthesia, admitting, and provide outstanding services for every patient and staff interaction.
The PSC II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks, and enhance the quality of service to our patients, visitors and staff.
Communication and Coordination:
Greets and interacts with patients, visitors and coworkers in person and via telephone.
Receives, organizes and manages information at the central desk, and throughout the lab both directly and through use of communication tools, including telephone, paging, fax, and computer.
Maintains accurate and timely information about cases, transport, and other activities to facilitate efficient patient throughput.
"Closes-the-loop" regarding requests (i.e., transport, dietary, Environmental Services, Materials Management, etc.) and assigned tasks with
resource nurse of the day,
EP, Anesthesia and/or Echo staff as appropriate, and
Puts inpatients on call; notifies transport; greets & "parks" inpatients upon arrival in the lab and notifies the resource nurse.
Ensures that accurate admitting information and appropriate paperwork packets are in order and available for the first cases of each day as well as for the cases throughout the remainder of the lab day.
Assembles and maintains adequate stock of procedure packets.
8.Maintains patient confidentiality at all times per HIPAA and other guidelines.
Updates to the EP Lab Schedule:
Manages the EP Lab's scheduling Depot and Snap Board, in full coordination with the lab's Scheduling Coordinator, to ensure that the lab schedule reflects all cases, including add-ons; and completes associated revenue-cycle tasks accurately.
Assists the Resources Nurse with management of the lab's Status Board as appropriate.
Maintains daily room assignments for attending MDs, fellows, nurses and cardiovascular techs.
Cross-covers the duties of the lab's Scheduling Coordinator as necessary.
Management of Patient Records
Files medical record components in designated locations.
Returns device clinic charts to outpatient practice.
Environment of Care:
Contacts ancillary service departments to obtain equipment, services and supplies.
Maintains/stocks: stretchers, IV pumps, transport monitors, slings, blankets, gowns, towels, miscellaneous linens, etc.; maintain stock of these in the patient changing area(s) as well.
Ensures that procedural areas are appropriately stocked with forms, lab slips and office supplies (pens, staples, etc.), and that all printers and the unit's copier/fax machine are maintained with paper and toner at all times
Makes up stretchers at the start of the lab day, and clean & make up additional stretchers between patients.
Submits facilities-related requests, i.e., lighting, plumbing, etc.) to Buildings & Grounds, Environmental Services, and Materials Management as necessary.
Maintains cleanliness and order of own desk as well as the common office work space.
Assists in maintaining compliance with Environment of Care Standards.
Associate's Degree in Business Administration or related field, and/or a Secretarial Training Certificate Program preferred.
Minimum of 2 years of related work experience in medical environment; experience in a hospital setting preferred.
Previous employment demonstrating the skills and abilities listed above.
Proficiency with Microsoft Windows and strong keyboard skills preferred.
Massachusetts General Hospital