Patient Services Associate/Assistant

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide exceptional Customer Service in an ambulatory setting

• Conduct Check In/Check Out

• Schedule Patients for appointments, tests, and consults

• Verify and Update Patient Information

• Obtain referrals and/or prior authorizations

• Confirm Patient Charges and Collect Payment

• Maintain and Manage In-Baskets in a timely manner

• Execute varied clerical tasks of the front office

Required Qualifications*

• High School diploma or GED.

• 2-3 years of experience.

• Demonstrated record of excellent attendance.

• Demonstrated active listening, written, verbal and information technology skills.

• Exceptional interpersonal skills and ability to work within a team setting.

• Communicates effectively.

• This position can be underfilled at the assistant level, with a candidate that has a high school diploma or GED and 0-2 years of experience.

Desired Qualifications*

• Solid working knowledge of computers and navigating multiple computer applications

• Able to multi-task in a robust, fast paced environment

• Professional and Positive Interaction with Patients, Providers, and Staff

• Ability to work independently, identifying priorities while contributing as an active team member

• Basic Medical Terminology

• Existing MiChart or EHR experience

• Knowledge of UMHS policies and procedures

Work Schedule

Shift/Hours/Days: 40 hours, Mon-Fri & Occasional Saturdays and evenings.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

245822

Working Title

Patient Services Associate/Assistant

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MIUSA

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM East AnnArborHealth Center

Posting Begin/End Date

5/30/2024 - 7/11/2024

Career Interest

Patient Care Clerical Support

Apply Now