Patient Services Associate

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service - always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Patient Services Associate serves as an assistant to the Patient Services department for ordering and maintaining supplies, handling mail and reception area responsibilities.

Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent.

• 1 year of experience in a related position

• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).

• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.

• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion.

Essential Functions:

• Manages the reception area to sign in guests and ensure valid access to the office space by employees.

• Handles incoming mail, faxes and interoffice communications.

• Manages office and building supplies for the department (all locations), including ordering, maintaining inventory, putting away items, etc.

• Follows up on patient medical records and/or labs from referral sources.

• Answers and directs any incoming calls appropriately and with courtesy.

• Assists in contacting patients regarding insurance coverage and assistance programs.

• Supports department initiatives and projects, providing assistance as directed.

• Coordinates the use of conference rooms and assists with managing conflicting meetings.

• Develops and maintains control reporting to identify areas of opportunity and remediation strategies.

About the Benefits:

• Competitive Compensation

• Comprehensive Medical Insurance

• Dental and Vision Insurance

• Company Life Insurance

• Voluntary Life and Disability Insurance

• Additional Voluntary Supplemental Plans

• Flexible Spending Account (Medical and Dependent Care)

• Health Savings Account

• 401K Retirement Plan

• Employee Assistance Program (EAP)

• Employee Discounts

• Ramsey SmartDollar Program

• Referral Program

• Tuition Assistance

• Paid Time Off

• 8 Paid Company Holidays

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.