Patient Services Assistant

Description

Job ID

SF9760-0619-1743

Position Classification

FT Staff Non-Union

Position Summary

Facilitate, coordinate, and maximize equitable dental experiences for a group of dental and dental hygiene students and their patient families. Monitor clinical activities and progress of assigned students. Work with the Clinic Lead to assure patients receive timely and excellent patient care.

Essential Duties and Responsibilities

(1) Assist the Director/Group Leader

• Monitoring clinical activity of assigned students .

• Mediating and resolving patient issues, including following up on medical consults.

• Chart audits.

(2) Financial Services

• Assist with cashiering responsibilities of accepting and posting patient payments.

• Assist with registration. Assure proper registration including verification and recording of all insurance information.

• Assist in approving and reviewing treatment plans with patients.

• Review and verify daily deposits for accuracy.

• Reviewing and correcting student's patient's accounts prior to student's graduation.

(3) Schedule patient appointments for Corktown and UHC clinics with the goal of maintaining a full and productive schedule.

(4) Patient Care

• Welcome and greet patients presenting to clinic.

• Monitor all patients of assigned students to ensure excellent patient care.

• Answer and return patient phone call in a timely manner.

(5) Send correspondence to patients, which include interest letters, warming letters, and dropped letters.

(6) Other duties as assigned.

Requirements

Minimum Qualifications

• Education:

A high school diploma or GED (required).

A two-year college degree or completion of a specialized course of study at a business or trade school (preferred).

• Experience:

Two years to five years dental assistant experience (required).

Five years to seven years dental assistant experience (preferred).

Preferred Qualifications

Dental office front desk experience

Knowledge, Skills, and Abilities

• Must be competent in dental terminology.

• Must have excellent computer skills.

• Demonstrate quality communication skills, including interpersonal, verbal, and written skills.

• Must be able to prioritize work load.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

Monday

• Friday, 8:30 a.m.

• 5:00 p.m.

Employee Benefits

At the University of Detroit Mercy, we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following benefits:

• Medical -

o Three health plans to choose from with a large national provider network.

• Dental -

o UDM's School of Dentistry FREE to you and your dependents.

o Option to purchase additional dental plan through UNUM.

• Vision -

o Exams and lenses every 12 months.

• Health Savings Account and Flexible Spending Accounts offered.

• Employee Assistance Program -

o Provided to everyone in your household.

• Short-Term and Long-Term Disability.

• Life and AD&D

o One times base salary up to a hundred thousand dollars.

• Option to purchase additional life insurance, accident insurance, and/or critical illness insurance

• Tuition Remission Benefit for you, your spouse, and children.

• Retirement Plan -

o UDM provides matches up to 8%

Michigan's largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University's mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.