Patient Services Assistant I - San Mateo Medical Center - Spanish Skg Prfd - Extra Help (Open)

Description

San Mateo Medical Center is looking for customer service-oriented individuals to join our team as Patient Services Assistant I - Extra-Help.

Patient Services Assistants I- Spanish Speaking Preferred - Extra Help perform a variety of duties which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries.

Patient Services Assistant Iis the entry level class in this patient services series. Initially under close supervision, incumbents learn patient services support and County procedures. As experience is gained, there is greater independence of action and decision making within general guidelines. This class is flexibly staffed with Patient Services Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.

NOTE:This list will be used for extra-help hire only.

NOTE:This is an extra-help, at-will assignment, paid on an hourly basis.Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Register patients for ambulatory or emergency care; interview patients to obtain necessary information for billing; perform financial screening of patients and process documents to establish source of payment or to determine placement on sliding fee scale; prepare registration packets.

• Complete forms for hospital admission or pre-admit; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.

• Enter admitting, registration and billing information into a personal or on-line computer system, following specific guidelines and instructions; retrieve data and may prepare a variety of reports related to patient census and/or patient insurance and financial status.

• Verify insurance program eligibility for emergency and hospital admissions.

• Classify data on hospital and clinic documents and assign appropriate codes.

• Maintain records of unit productivity, patient location, unit transfers, registration, admissions and discharges.

• Respond to patient inquiries regarding County health care services in person or by telephone; advise patients of services available, billing procedures, regulations and other related information.

• May receive payments for medical services on past due bills; forward to cashier for processing.

• Act as a receptionist assisting patients with information regarding hospital and/or clinic policies and procedures; direct patients to appropriate medical services areas; provide factual information which may require some interpretation of rules, policies and procedures.

• Operate standard office equipment, including a personal or on-line computer.

• Provide backup for patient services support staff as assigned.

• Provide off hours support as required.

• Perform related duties as assigned.

Qualifications

Note:The level and scope of the knowledges and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

• Policies and procedures related to medical patient services, insurance and billing area to which assigned.

• Medical terminology as related to office support work.

• Office practices and procedures, including filing, reception and the operation of standard office equipment.

• Basic business data processing principles and the use of word processing or computing equipment.

• Business arithmetic.

• Basic recordkeeping principles and practices.

Skill/Ability to:

• Perform accurate and detailed patient services office clerical work.

• Prioritize work and coordinate several activities.

• Operate standard office equipment, including a word processor and computer terminal.

• Use initiative and sound independent judgment within established guidelines.

• Work effectively with difficult people, including very sick or uncooperative patients.

• Organize and maintain accurate files and records.

• Make accurate arithmetic calculations.

• Establish and maintain effective working relationships with those contacted in the course of the work.

• Understand and carry out oral and written instructions.

Note:Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Patient Services Assistant I:One year of general clerical or office assistant experience.

Application/Examination

This is an extra-help recruitment. Anyone may apply.Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

San Mateo Medical Center will screen application materials, and they will contact qualified candidates directly for a departmental interview.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.

Apply immediately! This is a continuous recruitment which may close at any time.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Analyst: Debbie Kong (06032024) (Patient Services Assistant I - E411)