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Patient Services Assistant

Expired Job

Department Of Veterans Affairs Loma Linda , CA 92354

Posted 2 months ago

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  • Duties

HelpDuties Summary

This position is located in the Patient Administration Section of Health Administration Service (HAS). The incumbent is responsible for all patient eligibility determinations and for counseling Veterans on their rights and responsibilities as they relate to their entitlement to care at the facility.

Learn more about this agency


Receives and processes applicants for admissions and outpatient treatment. Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits. Assist walk-ins with enrollment questions, registrations and completion of Means Test. Serves as the Means Test Coordinator by monitoring Means Test activities within the Medical Center and educate staff on procedures to appropriately complete the Means Test Data. In addition, completes means test by inputting data in the computer, scanning, printing and sending information to the Veteran to complete. Conduct daily verification of completed encounter forms from the Emergency Department and mail out Data Validation Unit.

To counsel Patients, their families and agency employees on entitlement to benefits. Interpret admission and outpatient policies to patients, their families, agency employees, and veteran organizations. Coordinates Primary Care Team assignments for eligible Veterans, monitoring the patient data base information to determine proper information is available to determine applicable co-payments for medical care and medications. Provide information and guidance to agency employees as required. Assist Supervisor with such function as training of new personnel, preparation of hardship letters, preparation of cost distribution reports and preparation of shift schedules for employees within the section.

Work Schedule: Fulltime 0730-1600 or 0800-1630

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Do you possess one (1) year of specialized experience equivalent to at least the GS-5 grade level in the Federal Service? Specialized experience that is directly related to this position includes: Knowledge of an extensive body of rules, policies, procedures or operations that require extended training and experience to perform a wide variety of interrelated or nonstandard procedural assignments and to resolve a wide range of problems; Knowledge of medical terminology; Ability to communicate to all levels of personnel orally or in writing.

You will be rated on the following Competencies for this position:

  • Communication

  • Computer Skills

  • Decisiveness

  • Knowledge Management

  • Technical Credibility

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving and automobile, etc... No special physical demands are required to perform the work.


There is no educational substitution at this grade level.

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Patient Services Assistant

Expired Job

Department Of Veterans Affairs