Patient Services And Intake Specialist - Midwest Plastic Surgery

The Patient Services and Intake Specialist is responsible for patient registration, check-in, scheduling of patients, and clinical support duties.

This is a full-time position working M-F from 8:00 am

• 5:00 pm out of our Edina location.

Midwest Plastic Surgery is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID when serving in the Patient Services (front desk / reception) function.

• Answer a high volume of inbound calls in a timely, pleasant and professional manner when serving in the Patient Intake specialist (scheduling) function.

• Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments.

• Maintain timely communication with patients, families, and staff

• Verify and document insurance information as defined by current business practices.

• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.

• Chart preparation and management

• Maintain a working knowledge of health care plan requirements and health plan networks

• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent

• Customer Service experience required

• Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred

• Proficient in Microsoft Word, Outlook, and Excel

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.

• Complete job required training.

• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance

• Work in the clinic or office during business hours

• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

• Communicate and interact in a respectful and professional manner

• Prioritize workload while being flexible to meet the expectations of the daily operations

• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions

• Effectively operate equipment and communicate on and operate the phone system

• Work independently with minimal supervision

• Travel to other work locations in the Twin Cities metro area as required

Performance Expectations - i-Health's Core Values:

• Integrity

• Do the right thing and take responsibility for what you do and say

• Service

• Consistently contribute to deliver an exceptional experience

• Quality

• Act with high purpose, committed effort, and skillful execution to exceed expectations

• Innovation

• Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

• Teamwork

• Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/call center office setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.