Patient Service Specialist

Vancouver Clinic is looking for a part-time and full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. Our Call Center is located in Battle Ground, WA. You will perform initial triage of phone calls per established protocols, schedule appointments, serve as a resource for insurance referral and authorization questions, ensuring all information is obtained prior to scheduled appointment.

Schedules

Schedule: Full-time Monday

• Friday 10:30am

• 7:00pm

Schedule: Part-time Monday

• Saturday 8:30a

• 12:30pm with Sunday and one week day off

Remote opportunity available after successful completion of training and requirements. This may be as long as six months.

Hourly compensation minimum is $18.91, hiring rate dependent on qualifications and professional experience. Opportunity to participate in the Metric Based Incentive Compensation Plan

Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Schedule appointments for physicians and ancillary services for all areas within the Clinic.

• Reschedule appointments required by provider schedule changes (bump list). Schedule appointments for patients as providers' future schedules are "opened" (wait list).

• Handle all aspects of appointment scheduling.

• Perform initial triage of phone call per protocols.

• Handle emergency calls calmly and promptly according to established emergency protocols.

• Verify demographic information on every patient. Document changes accurately. Updates patient demographics in computer as changes are discovered and notifies Business Services as appropriate.

• Respond to patients' questions regarding referrals.

• Monitor and investigate any delays in authorization/denial/redirection. Notify providers of denials, redirections, or delays.

• Process and enter authorizations for "automatic authorization" referrals.

• Arrange appointments as appropriate, and notify patients.

• Assure providers have all pertinent patient information prior to scheduled appointment.

• Provide patient with appropriate procedural directions.

• Responsible for obtaining referrals and prior authorizations from insurance companies as required.

• Confer with clinical staff to obtain clinical documentations.

• Serve as a centralized resource for insurance referral and prior authorization questions.

EDUCATION AND SKILLS

• High school diploma or equivalent.

• 2-4 years experience in either medical office setting or in the health insurance industry preferred.

• Experience with multi-line phone system preferred.

• Excellent verbal and written communication skills.

• Ability to handle pressure situations while maintaining tact and diplomacy.

• Working knowledge of medical terminology.

• Ability to work independently yet operate as an integral part of a team.

• Able to independently organize and prioritize work flow.

• Working knowledge of computers and basic software programs.

Pay Range:

$17.80 - $24.91

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.