Patient Service Specialist - Mammography

Scripps Health Oceanside , CA 92049

Posted 2 months ago

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So, if you're open to change, go ahead, and unlock your potential.

This Patient Service Specialist position supports our Mammography department as a Breast Care Coordinator at Scripps Coastal Medical Center Vista and is responsible for providing a high-quality patient check-in experience in a busy imaging department.

As the Patient Service Specialist, you will support the clinical care staff in the care of the patient by:

  • Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.

  • Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.

  • Effectively managing the patient check-in and check-out process from start to finish

  • Assisting patients with HPE eligibility, discuss payment arrangement options including financial assistance information, providing price estimates.

  • Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.

This is a benefitted full-time, day shift position with a Monday - Friday schedule.

Preferred Qualifications:

  • Experience in Breast Care/Mammography STRONGLY preffered

  • 1 or more years of experience customer service or healthcare/medical office environment preferred.

  • Able to adapt, prioritize and meet deadlines.

  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

  • Excellent communication and customer service skills.

  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

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Patient Service Specialist - Mammography

Scripps Health