Patient Service Specialist III

Baylor Scott & White Health Austin , TX 78719

Posted 2 months ago

The Patient Services Specialist III (PSS III) performs a range of expert-level intake and associated administrative services pertaining to patients being admitted to the treatment facility or receiving outpatient services to include collecting co-pays and deposits, scheduling follow-up appointments, and ordering diagnostic tests as directed.

The Patient Services Specialist III will also have responsibility for the following:

  • Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.

  • Inputs patient registration information into computer registration system and verifies accuracy of information.

  • Provides accurate patient, medical, financial, or procedural information to patients.

  • Discusses financial arrangements and issues with patients and/or family members.

  • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.

  • Prepares required forms orders and maintains inventory of supplies as required.

  • Analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.

  • Acts as a mentor to other department PSS employees and provides training on application, website and other resources.

The ideal Patient Service Representative III (PSS III) candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

  • Location/Facility
  • Patient Service Specialist
  • Specialty/Department/Practice
  • Oak Hill
  • Shift/Schedule
  • Full-Time
  • Benefits
  • Our competitive benefits package includes*:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
  • Note: Benefits may vary based upon position type and/or level.

QUALIFICATIONS

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - A minimum of 2 years experience required
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Patient Service Specialist III

Baylor Scott & White Health