Patient Service Rep/Visual Fields

Summary

The Patient Service Representative/Visual Field Technician will perform Visual Field testing and patient care tasks under strict supervision of a physician. This position will also include, scheduling appointments, collection of payments, and assisting with other clinical duties.

Experience

A minimum of one year customer service experience, preferably in optometry or ophthalmology

Experience with medical insurance plans is preferred

Education Requirements

High School Diploma or GED

Skills Required

• Good organizational and communication skills

• Must be customer service oriented

• Good typing and or computer skills

• Ability to work in close contact with patients and co-workers in a caring, professional and competent manner

• Must be able to multitask and handle high volume and stressful environment

• Must be detailed oriented and able to maintain a high level of accuracy in data entry

• Pleasant phone skills

• Must be able to help elderly and poor sighted with necessary tasks

• CPR Certification helpful, but not required

• Dependability and Flexibility

Essential Functions

• Maintains a welcoming environment for patients, visitors and co-workers

• greets each patient, visitor or co-worker appropriately

• comforts patient by answering questions and communicating schedule delays

• Maintains cleanliness and organization of visual field testing area

• Provides assistance to technical staff and physicians

• Performs automated visual field testing

• Enters accurate information into Electronic Health Record

• Provides assistance to check out area

• schedules follow up appointments

• collects co-pays

• runs collections report at the end of the day

• Must be willing to expand knowledge and skills as needs arise

Physical Demands

Ability to bend and stoop

Ability to perform data entry/keyboard

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.