Patient Service Representative - Urgent Care - Paducah

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Summary of Primary Function/General Purpose of Position

Gathers patient information in the function areas of payment planning, insurance verification and treatment records. Works independently with general supervision in order to pre-register all scheduled patients for services to be rendered, verifying insurance benefits and obtaining pre-certifications as required.

Essential Job Functions

• Registers patients; Verifies insurance with patients.

• Answers inbound phone calls from patients; Schedules patients accurately within guidelines and protocols.

• Scans copies of all registration forms and insurance cards and other required forms into EHR.

• Contacts insurance companies for benefit information and obtains information regarding copayments/deductibles to be collected at time of service.

• Contacts physician offices for necessary pre-authorizations as required.

• Enters correct patient data into the computer terminals and makes corrections to errors in records as necessary

• Collects deposits on patient accounts and balances cash drawers; Collects outstanding balances due; Answers questions about patient bills.

• Utilizes screening and determination forms to assist eligible patients in obtaining financial aid.

• Assists with arranging transportation for indigent patients.

• Distributes patient information packets to new patients prior to initial visit.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School/GED (required)

Associates Degree in Healthcare or related field (preferred)

Skills

Active Listening

Ability to discern the thinking of others

Service Orientation

Verbal and Written Communication

Problem Solving

Customer Service

Coordination

Organization

Time Management

Basic computer skills and data entry

Compassion

Ability to multi-task

Interpersonal Skills

Insurance

Medical Terminology

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

• Benefits offerings vary according to employment status.

Department:

Urgent Care KY - Paducah

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.