Patient Service Representative - Orthopedics

Full Time

335 Brighton Ave

Clerical/Administrative Support

Day Shift

• For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives!

• Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible.

• Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

• Position Summary

• The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school graduate or equivalent preferred.

• License/Certifications: N/A

• Experience: Previous office experience with medical office experience helpful.

• Knowledge and skills in using office equipment.

• Knowledge of customer service concepts and techniques.

• Excellent organizational skills with the ability to accomplish multiple tasks.

• Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.

• Strong computer skills.

• Ability to read, understand and follow oral and written instructions.

• Ability to maintain confidentiality.

• Ability to work independently and as a team member with minimal direct supervision.

• Ability to maintain a professional manner even under stressful situations.