Patient Service Representative Trainer

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative Trainer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Support and mentor new team members through the duration of the onboarding process.

• Assures training delivery align with company goals.

• Deliver virtual and live classroom training while identifying gaps to help team members navigate successfully.

• Works to keep training programs vibrant and entertaining in order to engage team members and trainees.

• Integrate advanced technology (RadNet Applications) into training sessions and educate team members.

• Create efficiencies by improving processes and identifying best practices in training and development.

• Provide resolution for concerns, disputes, or issues around training curriculum and deliverables.

• Assist the Director to liaise with various department heads (stakeholders) ensuring adherence to the training expectations and practices.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED

• Intermediate to advanced computer skills

• Strong multitasking and communication skills

• Experience providing exceptional customer service

• Medical terminology knowledge and recent medical/radiology office experience is preferred.