Patient Service Representative Scheduling- North KC Cancer Center

Position Title

Patient Service Representative Scheduling- North KC Cancer Center

Days - Full Time

KUCC - North Kansas City

Position Summary / Career Interest:

The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.

Responsibilities:

• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.

• Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers and specialties.

• Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals.

• Collecting copays and point of service paperwork when working in front desk role.

• Provides patient support for the MyChart EMR System. Explains facility policies and ensures patient and/or relative understands and signs the consent and insurance forms at the appropriate time.

• Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.

• Complies with Medicare/Medicaid and other insurance rules and regulations.

• Completes MSPQ as required for admission.

• Responsible for check in/out and phone reception as needed.

• Provides physician to physician consultation services to community referring clinicians and non-health system clinicians.

• Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.

• Will provide phone and web-based support for Marketing SEM campaigns, event registration, Partners In Care members as directed by management.

• Responsible for other duties or projects as assigned by management.

JOB REQUIREMENTS

Required:

• High School Diploma or GED

• A minimum of one-year direct customer service in a health care or contact center environment

• Ability to read, write, speak, and understand English.

• High level of customer services skills focusing on problem resolution

• Basic computer skills including Microsoft Excel, Word, Outlook and Teams

• Ability to maintain patient confidentiality

Preferred

• College coursework completed towards an Associate's or Bachelor's Degree

• Experience in a call center work environment

• Working knowledge of medical terminology

• Working knowledge of EPIC or other patient/customer database

• Clerical, registration and/or customer service experience within a health care setting

• If bilingual-documented proof of competencies via language proficiency assessments

Time Type:

Full time

Job Requisition ID:

R-35391

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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