Patient Service Representative - Ob/Gyn

Cedars Sinai Los Angeles , CA 90009

Posted 3 weeks ago

Every Skill, Every Effort, Everything We Have

Are you passionate about helping people? Do you want to make a difference in people's lives?

Do you want to be a part of something greater? To get exposure to many different disciplines while making a positive impact on the lives of a diverse patient population? At Cedars-Sinai you'll learn from dedicated healthcare professionals every single day and use state-of-the-art facilities to do something incredible - for yourself and for others. You will support the physicians and nursing staff in the delivery of health care by performing a variety of medically related tasks.

As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

  • Greets patients and assist with resolving patient issues or escalating patients issues

  • Check-in and out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is correct in CS-Link

  • Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service

  • Assists with the management of physician schedules and identify opportunities for improvement; handle patient/provider correspondence as instructed

  • Process and track referrals and authorizations for various insurance types

  • Monitors and assess their own workflow to identify opportunities for improvement and assess their own workflow to identify opportunities for improvement

  • Participates in daily huddles and staff meetings

Educational Requirements:

  • High School Diploma and/or GED required


  • 2 years of experience working as a Patient Service Representative in an outpatient medical office setting preferred

  • Demonstrates level of expertise in medical insurance, referral process and benefits plans

  • Prefer experience with CS-Link/Epic Healthcare

  • Working Title: Patient Service Representative - OB/GYN

  • Department: OB/GYN

  • Business Entity: Medical Network Foundation

  • City: Los Angeles

  • Job Category: Administrative

  • Job Specialty: Admissions/Registration

  • Position Type: Full-time

  • Shift Length: 8 hour shift

  • Shift Type: Day

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Patient Service Representative - Ob/Gyn

Cedars Sinai