Patient Service Representative

Responsibilities

Expected to cover at our Freeport location as well, when needed.

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.

• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.

• Collect and log all co-pays and fees

• Answer/transfer incoming phone calls.

• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.

• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.

• Coordinate with the back-office staff for timely and effective care of patients

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED

• Intermediate to advanced computer skills

• Strong multitasking and communication skills

• Experience providing exceptional customer service

• Medical terminology knowledge and recent medical/radiology office experience is preferred.