Patient Service Representative - Primary Care, 40 Hours, 8:00Am-5:00Pm

Elliot Health System Londonderry , NH 03053

Posted 3 months ago

POSITION SUMMARY#- Primary Care, 40 hours, 8:00am-5:00pm, Londonderry# Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and othe duties as assigned in accordance with JCAHO, NCQA, and government standards, as well as policies and procedures of PPS under the direct supervision of the Office Manager/Practice Manager. KEY RESPONSIBILITIES Greets and registers patients; notifies medical staff of their arrival. Verifies current address and insurance status. Scans and inputs patient demographic information, insurance data and all other information. Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Office Manager/Practice Manager as appropriate. Receives incoming telephone calls. Takes message and appropriately routes them. Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work. Completes prior authorization of testing according to insurance requirments. Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Daily closes reports and day end balancing. Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule. Interacts and communicates professionally with co-workers, management and patients. Ensures confidentiality of employee, legal, client, budget and all other company matters. Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area. REQUIRED KNOWLEDGE # SKILLS Excellent customer service skills Ability to communicate effectively, both verbally and in writing Strong organization skills Computer skills. EDUCATION/EXPERIENCE/LICENSURE Education: High School Diploma or equivalent required. Experience: Previous experience in a health care setting performing similar functions preferred. Certification/Licensure:#N/A Software/Hardware: Proficient in MS Office. OTHER REQUIREMENTS Schedule: Generally Monday through Friday, days. Occasional requirements to cover special events. Other:

  • POSITION SUMMARY - Primary Care, 40 hours, 8:00am-5:00pm, Londonderry

  • Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and othe duties as assigned in accordance with JCAHO, NCQA, and government standards, as well as policies and procedures of PPS under the direct supervision of the Office Manager/Practice Manager.

  • KEY RESPONSIBILITIES

  • Greets and registers patients; notifies medical staff of their arrival.

  • Verifies current address and insurance status.

  • Scans and inputs patient demographic information, insurance data and all other information.

  • Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Office Manager/Practice Manager as appropriate.

  • Receives incoming telephone calls. Takes message and appropriately routes them.

  • Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

  • Completes prior authorization of testing according to insurance requirments.

  • Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

  • Daily closes reports and day end balancing.

  • Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

  • Interacts and communicates professionally with co-workers, management and patients.

  • Ensures confidentiality of employee, legal, client, budget and all other company matters.

  • Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

  • REQUIRED KNOWLEDGE & SKILLS

  • Excellent customer service skills

  • Ability to communicate effectively, both verbally and in writing

  • Strong organization skills

  • Computer skills.

  • EDUCATION/EXPERIENCE/LICENSURE

  • Education: High School Diploma or equivalent required.

  • Experience: Previous experience in a health care setting performing similar functions preferred.

  • Certification/Licensure: N/A

  • Software/Hardware: Proficient in MS Office.

  • OTHER REQUIREMENTS

  • Schedule: Generally Monday through Friday, days. Occasional requirements to cover special events.

  • Other:

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Trugreen

Posted 3 weeks ago

VIEW JOBS 10/4/2020 12:00:00 AM 2021-01-02T00:00 Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" We're seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen. Position Overview Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Responsibilities * Answers inbound customer service calls, responds to customer emails and surveys. * Resolves customer service concerns to determine root cause of the concern. * Escalates customer issues requiring extensive problem solving. * Uses save training and current save offers to retain customers at every opportunity. * Updates and maintains customer database with accurate customer information and timely data entry. * Upsells services to existing customers based on customer needs. * Provides resolution and timely follow-up with the customers. * Communicates customer impacting trends and/or ideas for improvement to manager. * May perform outbound calls to internal and external customers to schedule applications and/or service calls. Education and Experience Requirements * High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience * Associate degree from a two-year college or technical school preferred Knowledge, Skills, and Abilities * Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner * Telemarketing and sales skills to up-sell products and services to meet customer needs * Written and verbal communication skills for professional business interactions * Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications * Ability to learn and apply general knowledge of the company, products and services * Ability to read, comprehend and adhere to instructions, processes and procedures * Accuracy and attention to detail * Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent * Organizational and time management skills, including punctuality for on-time attendance * Ability to work independently under general supervision and collaboratively as part of a team * The ability to talk and type simultaneously when interacting with customers Regularly required to: * Sit, stand and walk * Use hands and arms to handle, feel or reach * Speak and hear * Use close vision abilities Occasionally required to: * Lift or move up to 25 lbs * Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level * Low to moderate Adverse Conditions * Minimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. R14904 100791 Trugreen Londonderry NH

Patient Service Representative - Primary Care, 40 Hours, 8:00Am-5:00Pm

Elliot Health System