Patient Service Representative - Patient Registration

POSITION SUMMARY

To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

PRIMARY ACCOUNTABILITIES

• Responds to customer's needs in a timely and professional manner.

• Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.

• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.

• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.

• Obtains required signatures on consents and distribute patient information and compliance literature.

• Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed.

• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.

• Collects all current and past-due patient responsibility balances prior to services being rendered.

• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.

• Prepares the next day's work for all scheduled patients.

MINIMUM QUALIFICATIONS

Education: High School diploma or equivalent

Work Experience: 1 year customer service experience

Knowledge/Skills/Abilities: Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills

PREFERRED QUALIFICATIONS

Certification: CPR Certification

Knowledge/Skills/Abilities: General knowledge of healthcare terminology and abbreviations, previous healthcare experience

PHYSICAL REQUIREMENTS Sedentary

• Majority of time involves sitting or standing; occasional walking, bending, stooping.

• Long periods of computer time or at workstation.

• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.

• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.

• Communicating with others to exchange information.

• Visual acuity and hand-eye coordination to perform tasks.

• Workspace may vary from open to confined, on site or remote.

• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.