Patient Service Representative - Biomedical Imaging Center

Position Details

Req ID:

req17718

Position Title:

Patient Service Representative

• Biomedical Imaging Center

Position Type:

Staff Full-Time

Position Number:

GS9608

OSU Campus:

Tulsa

• Center for Health Sciences/OSU Medicine

Department:

Center for Wellness and Recovery

Location Address:

1013 E 66th Pl

Tulsa, Oklahoma, 74136

United States

Hiring Supervisor:

Hiring Range:

(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hrs/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The PSR performs typical front office functions and manages patient referrals. PSR will be responsible for scheduling, checking in/out patients, obtaining co-pays, past due balances, insurance verifications and prior authorizations, general front office support for the Hardesty Center, etc.

Environmental Hazards:

Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:

Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ!

For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment

• Be intentional in your actions

• Ensure accuracy

• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner

• Be responsive, polite, and helpful

• Smile

• Demonstrate care and concern

• Show appreciation and say "Thank You"

Presentation is:

• Be professional

• Have a clean and neat appearance

• Maintain a clean and organized work area

• Remember what you represent at all times

Efficiency is:

• Respond to needs in a timely manner

• Organize and prioritize your work

• Be available and respect others' time

• Be innovative

Education & Experience

Position Qualifications:

Required:

• High School Diploma or GED

• At least six (6) months of related job experience in a medical office or equivalent

• Valid Driver's License

Skills, Proficiencies, and Knowledge:

• Strong interpersonal and communication skills

• Ability to multi-task while providing great patient care.

• Good computer skills, and the ability to learn new computer systems as needed.

Preferred:

• Experience securing Insurance pre-certification

• Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments

• Ability to take telephone messages and have an understanding of medical terminology

• Experience with electronic medical records; Epic highly desirable

• Experience in a diagnostic imaging environment highly desirable