Patient Service Representative, Obgyn - Swampscott

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

Location

The Patient Service Representative will be based at 383 Paradise Road in Swampscott, MA. Our office is open Monday through Friday during the hours of 8:30AM to 5:00PM. This is a hybrid opportunity, meaning there is potential for 1 day per week remote (based on performance, after the successful completion of the orientation/training program and the first 90 days).

Our team of expert obstetricians and gynecologists provide high-quality compassionate care to woman of all ages, including annual check-ups, pre-and postnatal care, and advanced gynecologic surgery. Many of our physicians are specially trained in performing minimally invasive procedures.

Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?

General Overview

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

• 2 years of experience working in a community-based medical practice preferred

• Epic experience preferred

High School Diploma or College level course work preferred but not required.