Patient Service Representative, Multispecialty - Lynn

About Us

Salem Hospital is the North Shore's largest healthcare provider and one of its largest employers. We offer comprehensive care and a commitment to exceptional quality, safety and kindness.

As a member of Mass General Brigham, founded by Brigham and Women's Hospital and Massachusetts General Hospital, we provide North Shore patients with access to some of the most talented sub-specialists in the world through clinical collaborations.

The Opportunity

We are seeking a full-time, 40-hour Patient Service Representative to support our Lynn office located at 480 Lynnfield Street. The desired schedule is Monday through Friday from 8:00am to 5:00pm (shifts are staggered).

When hiring, we take a people-first approach. To thrive in this practice setting, the ideal candidate is someone who wants longevity in their career and to be part of a large, dynamic team. Skills and competencies can be taught, so we look for candidates with the desire to help people (all people), as well as positive attitudes, innovative spirits, and genuine passion for the work.

We value, respect, and appreciate our team members' questions and ideas and look to the individuals doing the work to drive process improvement, determine best practices, and trial creative solutions. We firmly believe that diversity, equity, and inclusion make us stronger and are essential to providing excellent care. We strive to build a workforce that reflects the communities we serve.

Are you ready to bring your talent to this team and join us in driving medicine forward?

Responsibilities

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• 2 years of experience working in a community-based medical practice preferred

• Epic experience preferred