Patient Service Representative (Medical Receptionist)

We have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044. Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule.

Rotating weekends and holidays are required. Schedules published on a monthly basis. Job description The Patient Service Representative is the first point of contact between the patient and clinical staff.

Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Beaumont Urgent Care experience. Responsibilities: • Greet patients and provide instructions to all visitors in a polite and professional manner • Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes • Maintain the readiness of the reception area • Perform clerical tasks and adhere to established policies and procedures • Determine and collect each patient’s financial responsibility • Assist the practice manager and other staff as required • Provide overall support for Physicians and office operations • Obtain and document patient history • Understand and enforce standard healthcare regulatory requirements • Collect and maintain all patient and business documents while maintaining confidentiality • Perform office procedures including all general administrative duties • Document Electronic Medical Record (EMR) all medical interventions • Assure HIPAA and OSHA compliance • May be asked to travel to nearby Beaumont Urgent Care locations to support the staff Minimum Qualifications: • High school diploma or equivalent. • Prefer at least one year experience in a medical office or emergency room setting. • Urgent care experience preferred, but not required. • Ability to work 7am to 7pm 3 days/week, rotating weekends and holidays. • Experience with insurance eligibility and co-pay determination. INDBUC