Patient Service Representative; Mckee; 1.0Fte

Meriter Healthcare Madison , WI 53719

Posted 4 weeks ago

Job Description:

The Patient Service Representative (PSR) is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health

  • Meriter clinics. The PSR is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The PSR establishes UnityPoint Health Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.

The PSR is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health

  • Meriter registration, billing, medical records, and clinical staff.

The PSR interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health Meriter Clinics.

In addition to the registration and insurance verification duties, the PSR is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

Required Qualifications:

  • High school diploma

  • Knowledge of Microsoft Office (Word, Outlook), the Internet and multiline phone

  • Medical terminology

  • Understanding of insurance policies and co-pay requirements

  • Working knowledge of clinic processes and procedures

  • Accuracy in spelling

  • 1-2 years of experience in a hospital or clinic setting

  • 1-2 years in billing, insurance verification and/or registration

  • 1-2 years of customer service experience

  • 1-2 years of experience working with health insurance terminology

  • Excellent communication skills both oral and written

  • Problem solving skills and the ability to use one's own best judgment

Preferred Qualifications:

  • Associate's degree in business, medical reception or related field

  • Proven proficiency on various applications of the EPIC system, to include, but not limited to, ADT, Prelude, and Cadence

  • Ability to type at least 40 WPM accurately, using standard keyboarding skills


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant Mckee Family Medicine 10Fte

Meriter Healthcare

Posted 5 days ago

VIEW JOBS 8/18/2019 12:00:00 AM 2019-11-16T00:00 Job Description The medical assistant (MA) functions as a member of the clinic's patient care team that includes registered nurses (RN), clinic assistants, technicians, clerical staff, physician assistants (PA), nurse practitioners (NP), and physicians. The MA performs technical, patient related functions and clerical functions in the ambulatory setting. The MA is also aware of psychosocial needs of patients and families. The MA will support clinic operations and deliver patient care focusing on safe, quality care to ensure that UnityPoint Health – Meriter's values are met. The position may fill in for phlebotomy as needed. Required Qualifications: * Completion of an accredited Medical Assistant Program (One year program at Vocational School) and is certified or eligible for certification or registration as a Medical Assistant by an accrediting organization or association OR completion of an LPN program * Current CPR certification * Enjoys working with variety of patient ages and conditions/diagnosis * Excellent organizational, internal, and external service excellence skills * Exceptional verbal and written communication skills * Ability to present oneself as a professional * Ability to work well in a fast-paced, ever changing environment with multiple priorities * Ability to work well independently and within teams * Ability to prioritize work in an efficient manner * Ability to recognize and respond to urgent needs in a timely manner Preferred Qualifications: * Holds current certification or registration as a Medical Assistant OR Licensed Practical Nurse * Prior knowledge/experience in an ambulatory healthcare setting * Knowledge of Epic Electronic Health Record (EHR) System * Prior knowledge/experience working with regulatory standards (e.g. CMS, Joint Commission) EEO/M/F/D/V Meriter Healthcare Madison WI

Patient Service Representative; Mckee; 1.0Fte

Meriter Healthcare